WARRANTY AND RETURNS
Warranty terms, the procedure for reporting a fault and the rules for exchanging and returning Aveniks batteries.
WARRANTY TERMS
Aveniks batteries are covered by a one-year warranty. We inspect every battery pack before shipment. In the event of a fault, we perform diagnostics and agree on the next steps.
1-YEAR WARRANTY
The warranty period begins on the date the order is received and is confirmed by a document or purchase details.
WARRANTY DIAGNOSTICS
After receiving a request, we inspect the battery, determine the cause of the fault and establish whether it is covered by the warranty.
INSPECTION OF EVERY BATTERY PACK
Before shipment, we inspect the quality of the welding, soldering, cables and connectors and verify the actual battery capacity.
WARRANTY REPAIR
Confirmed warranty defects are repaired within 14 days or within another period agreed with the customer.
FAULTY BATTERY
WARRANTY CLAIM
MANUFACTURING DEFECTS
welding or soldering defects;
faults in the installed cables or connectors;
faults in internal electrical connections;
faults in the cells or battery pack components;
specifications that do not match the agreed requirements;
other manufacturing defects confirmed during inspection.
Depending on the inspection results, the battery may be repaired, replaced or accepted for return.
INFORMATION REQUIRED FOR A WARRANTY CLAIM
After receiving the information, the manager will agree on the inspection procedure and the method of transferring the battery.
Order number or document confirming the purchase
Battery model or specifications
Description of the fault and, where possible, photos or video
Contact details for further communication
EXPERIENCING A FAULT?
NON-WARRANTY CASES
Mechanical damage (impact, drops, punctures, compression, casing deformation or damage resulting from an accident)
Unauthorised intervention (disassembly, resoldering, design modifications, component replacement or repairs performed by third parties)
Incorrect charging (use of an incompatible charger, incorrect voltage or current settings or excessive discharge)
Short circuit (damage caused by shorted contacts, incorrect polarity or faulty equipment)
Violation of operating conditions (use outside the agreed temperature, electrical or load parameters)
Moisture and excessive heat (damage caused by fire, critically high temperatures, liquids or aggressive substances)
Natural wear (gradual capacity loss resulting from charging and discharging cycles and the natural ageing of the cells)
FUNCTIONAL, UNUSED PRODUCT
RETURN WITHIN 14 DAYS
RETURN CONDITIONS
A product can be exchanged or returned when:
the battery has not been put into operation;
there are no signs of connection, use or damage;
its original condition and consumer properties have been preserved;
all components, packaging, markings and labels have been preserved;
a document or other details confirming the purchase are available.
Before sending the product, contact the manager and agree on the method, address and terms of return delivery.
INFORMATION REQUIRED FOR A RETURN
After receiving the information, the manager will agree on the inspection procedure and the method of transferring the battery.
Order number or document confirming the purchase
Reason for the exchange or return
Photos of the product, its components and packaging
Payment details for the refund
WHAT SHOULD I DO IF THE BATTERY DISCHARGES QUICKLY?
Stop using the battery and contact the manager. We will help you check its specifications and determine the possible cause.
CAN I RETURN A BATTERY THAT HAS ALREADY BEEN USED?
A functional product that has been used cannot be returned as a product of proper quality. When a fault has been identified, the request is reviewed under the warranty terms.
HOW LONG DOES A WARRANTY REPAIR TAKE?
Up to 14 days from the date of the request or within another period agreed with the customer.
WHO PAYS FOR RETURN DELIVERY?
When a warranty case has been confirmed, Aveniks pays for the agreed delivery. In other situations, the terms are agreed with the manager.
WHAT INFORMATION IS REQUIRED FOR A WARRANTY CLAIM?
The order number, battery specifications, a description of the fault and, where possible, photos or video.
CAN THE BATTERY BE REPAIRED AFTER the warranty PERIOD HAS EXPIRED?
Yes, provided its condition allows for a safe repair. The cost and timeframe are provided after diagnostics.
WHEN IS THE REFUND ISSUED?
After the product has been received and inspected and the return approved — on the day the agreement is terminated or no later than within 7 days when an immediate refund is not possible.
CAN A DAMAGED BATTERY BE SENT BY POST?
Do not send a damaged battery without prior approval. The manager will help determine a safe method of transferring it.